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Web Hosting WP Engine WPEngine

WP Engine Support

One of the main reasons I do business with WP Engine is because if their excellent support. Veterans of the web hosting business know how important competent support is, and WP Engine delivers this in spades.

WP Engine Support Chat

Every support instance starts with chat, launched within the Customer Portal. Once you get beyond the mostly useless and now commonplace “Virtual Assistant” (hint: type “support”) you get connected with a real live support agent within minutes.

The longest wait I’ve experienced in my over 6 years of doing business with WP Engine is maybe 10 minutes – it’s really that good.

Once you get connected with an agent, the real magic happens because unlike a low-cost hosting provider, WP Engine’s support agents are helpful, knowledgeable & prompt. 95% of my requests have been handled immediately, with only the most complicated issues being pushed to a support ticket (which is also promptly dealt with).

No waiting days wondering if your ticket is being addressed. No clueless outsourced agents working from a script. Just real people, good at their job, who are just as geeky as you (maybe that’s a stretch)

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WP Engine WPEngine

WP Engine File Manager

Unlike traditional cPanel hosting, WP Engine offers no “file manager” within their customer portal web interface.

In order to access your files, you’ll need an SFTP client, or a plugin that offers file browsing and management features.

Thankfully, creating an SFTP account is easy thanks to my handy dandy WP Engine How To SFTP article!

If you prefer a WordPress plugin (please don’t) the top dog File Manager plugin with over 900K installs seems to be the aptly named File Manager by user mndpsingh287 (yes actually).

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WordPress WP Engine WPEngine

WP Engine How To SFTP

SFTP may sound intimidating but don’t fret! It’s not. If you’ve used “regular” FTP, SFTP is no sweat. Here’s a quick quide on how to set up SFTP credentials with WP Engine.

  1. Login to the WP Engine User Portal
  2. Click “SFTP Users” in the left hand menu.
WP Engine How To SFTP

3. Click the purple “Create SFTP User” button.

4. Enter username, password, optional path (if you don’t know what path is, you don’t need it) and click “Add SFTP user”.

5. That’s it! Your new SFTP user will now be shown in the list of SFTP Users.

Note: Once the user is created, WP Engine will append the username you chose, to the end of your account username.

6. Connection information is listed at the top of the SFTP Users screen. Your SFTP server name is always in the following format: username.sftp.wpengine.com The port is always 2222 (unlike regular FTP which is typically 22)

7. Now you can use your favorite FTP program* to connect to your WP Engine install allowing you to manage files.

*For Windows, we like FileZilla.

Sign up for premium WordPress hosting with WP Engine today!

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WordPress WP Engine WPEngine

WP Engine How To Create Staging

Thankfully almost every action within the WP Engine User Portal is intuitive, and creating a staging environment is no exception.

Steps to Create Staging at WP Engine

  1. Login to the User Portal
  2. Click Create Staging in left hand menu.
WP Engine How To Create Staging - Start

3. Choose environment options. Here you have the option to clone the live or Production site, start new (blank or guided) or copy from another install. In most cases you’ll select “Copy an existing environment to this site” as this will allow you to clone your Production environment.

WP Engine How To Create Staging - Choose environment type

4. Select the production environment. Note that you’ll need to choose the most recent Backup. If you want the most current version of your Production environment, you’ll want to create a Backup first, before you create the staging environment.

WP Engine How To Create Staging - Select environment to copy

5. Give your staging environment a unique name, and click Add Environment.

6. That’s it! You’re done. Just give it a few minutes, and the new install will be built. If you did copy the Production environment, your WordPress user information remains exactly the same, just use the new staging URL.

Note: You’ll need to create new credentials in order to access the staging install via SFTP.

Sign up for WP Engine today!

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WordPress WP Engine WPEngine

How to Clear the WP Engine Cache

WP Engine built-in caching is a breath of fresh air if you’re used to managing caching plugins, and their finicky settings and tendency to break.  Built into the WordPress dashboard, the WP Engine cache control is just two clicks away, which makes theme changes easy to see immediately.

This action can also be accomplished via the WP User Customer Portal which is a nice feature addition, allowing an administrator or network technician to clear the website cache, without having direct WordPress access.

WPEngine Cache Control User Portal