Ebay User Experience Fail
So I recently purchased a classic Xbox game (which ended up sucking, more on that later) on Ebay and while the transaction went perfectly smooth, I noticed a small glitch in their post-purchase ‘leave feedback’ follow up. It’s been almost 5 weeks since the auction ended and while I paid immediately and received the game quickly, I was being lazy and hadn’t left feedback for the buyer (feedback is an Ebay tradition since inception and a ‘good citizen’ thing to do). Conveniently In my Gmail inbox was an email from Ebay asking me to leave feedback with a handy link to my auction page.
Here’s the page I saw after I had to login, see if you can find the ‘leave feedback’ link. Hint: I made it easy, the link is purple.
Not so easy huh? My main problem is that this closed auction page which belongs only to the seller and I, should have a very clear call to action for something Ebay finds important enough to email me almost 5 weeks later about. A small text link amongst a ton of graphical elements is simply not enough.
Solution:
Ebay should simply highlight better the feedback call to action for closed auction pages similar to how they show “View order details”.
The Game: I wanted to purchase the latest NBA 2K game (2007 was the last year) I could for my classic Xbox and sell the 2003 version I already had as it wouldn’t be needed. The 2K7 version however has modified controls that so far have me completely baffled. Maybe I’m just getting old but besides a small graphics update and some nice new animations I’m not impressed.





